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FAQ

ZPalette.com is committed to your complete satisfaction. It is our top priority!

 

Please find ZPalette.com’s Shipping and Delivery information below:

 

Do you offer free shipping?

Yes we offer free shipping on all US orders over $60, excluding taxes and discounts.

What shipping options do you offer?

We offer three options of service by the US Post Office. We offer First Class Mail with Delivery Confirmation, Priority Mail, and Express Mail services. Many companies base shipping costs on the value of your order. Our shipping fees are based on:

1- Actual weight to reduce costs
2- The exact zip code item is shipped from and the exact zip code item is shipped to.
3- Insurance in case of loss or damage.

 

How are shipping charges calculated?

For orders under $60, shipping charges are based on weight. The following table provides the rates:

Weight Service Prices
1-13 ounces First-Class w/Delivery Confirmation $1.55-$4.77
1 lb and higher Priority Mail Flat Rate starting at $6.80 and up

When will my order ship?

All orders are shipped within 24-48 hours excluding weekends.

Do you ship to addresses outside the United States?

Yes we do ship internationally. We offer US Post Office First Class International, Small Flat Rate Box Priority International (no tracking), Priority International (with tracking), and Express International services. When you place an order online and enter your address, you’ll find the four shipping options to choose from. Please pick the right option for you and it will automatically calculate the shipping costs.

How long will it be before I receive my order?

For standard first-class shipping, you should receive your order in approx. 2-5 business days. For Priority shipping,  you should receive your order in approx. 2-3 business days. For Express mail, you should receive your order in approx. 1-2 business days. Please allow additional time for shipments to APO/FPO addresses.

For international orders using USPS First Class International, the estimated delivery time varies. The Small Flat Rate Box and Priority International options have an estimated delivery time of 6-10 business days. For Express Mail International the USPS estimates 5 business days. Please note delivery may take longer depending on each country and customs, which is out of our control. If your country is known to take long with shipments from the US we recommend using a shipping option with tracking to help expedite your order. The following countries are known to take longer than the estimated 6-10 business days and therefore we recommend upgrading to a shipping option with tracking:

Brazil, Italy, Ukraine, Russia, and Israel

Are customs charges included in the shipping cost for international shipments?

Customs charges are not included in the shipping cost. They are additional and vary depending on the country. This is a not a charge by Zpalette.com.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Can I track my order?

All US orders are given a delivery confirmation number which allows you to track your package. For international shipments, the USPS does not provide tracking information for packages shipped using First Class International or Priority Small Flat Rate Box. For Priority International and Express International a tracking number is provided.

 

Please find ZPalette.com’s Shopping information below:

 

Is this site secure?

Yes. We take your security very seriously and understand how important it is to our shoppers. When you place an order on our website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You will know the site is secure during checkout as the “http” will change to “https” showing the security layer.

Will I be charged sales tax?

Zpalette.com is required by law to apply sales tax to residents of California.

What are my payment options?

We accept all major credit cards only. We do not accept Paypal.

Please note your billing name and address must match that of the credit card used or your order will not be approved.

 

Please find ZPalette.com’s Miscellaneous information below:

 

Checking the Status of Your Order

Your order status will be available instantly after your order has been placed, by simply clicking on the “My Account” link at the top right corner of every page of our site. From there, you will be able to view information about your order.

Please contact our Customer Service immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Special Programs

At this time we do not offer a discount for makeup professionals. However, we offer other types of discounts that makeup professionals can take advantage of:

1. You can “like” our Z Palette Facebook page www.facebook.com/zpalette to get access to a 10% off coupon code to apply to your order on zpalette.com. The coupon code is located under our cover photo by clicking the "10% off Coupon" tab.

2. You can also receive free shipping on orders over $60, excluding discounts and taxes.

Returns and Exchanges

If you are not 100% satisfied with your purchase, we will be happy to accept a return or exchange within 15 days after you receive your shipment from us. Please follow the steps below in order to qualify for a refund or exchange.

1. All returns and exchanges must be pre-approved by us. Please contact us and we will provide you with a RMA number that MUST be written on the outside of your return package or ZPalette.com will refuse the package and it will be returned to you.

2. Please send the product(s) in their original packaging along with the RMA number to the following address:

ZPALETTE.COM ONLINE RETURNS
ATTENTION: CUSTOMER SERVICE

PO BOX 57863
SHERMAN OAKS, CA 91413

3. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via USPS or insured Parcel Post. Please retain receipts and tracking information for your records.

4. Regrettably, return shipping charges are not refundable.

5. You will be refunded in the manner in which you paid, and refunds will be issued within 2 business days after receipt of your return. Additionally, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you.

6. For exchanges, once items are received we will exchange the item and ship it back free of charge.

7. If you return an item later than 15 days after purchase you will receive a ZPalette.com store credit that is good indefinitely for future purchases at ZPalette.com. Store credit is non-refundable.

Please note: Only products purchased from Zpalette.com may be exchanged or returned for refund.

If you have questions about our return/exchange policy, please contact us by phone at 1-310-571-5999 or via email at cs@zpalette.com

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-310-571-5999. Please provide the order number along with your email address and phone number for fastest service. In order to replace the damaged item we will need to file an insurance claim. Please retain the shipping box, packing materials and the damaged items for inspection. We may ask for a photo to be taken to help process the claim faster. 

Lost Items

The US Post Office does not consider a package lost until 21 days have passed for domestic orders and 45 days have passed for international orders since the date of mailing, except for Italy and Brazil which require 60 and 120 days, respectively. After this period an insurance claim can be filed in order to send a replacement.

Contact Us

Phone Contact Information
For order inquiries or site questions:
Phone: 1-310-571-5999

Email Contact

Please send email inquiries to:
Email: cs@zpalette.com

Address

Zpalette.com
Attention: Customer Service
PO Box 57863
Sherman Oaks, California 91413

Didn't find your answer?

feel free to contact our customer service for free support

(310) 571-5999